Changes at the Surgery due to Coronavirus

 

Due to the current situation with Covid-19 the Surgery are having to make changes to our procedures and appointments. We endeavour to provide the same standard of service and care during this time whilst following the guidelines from the government and Public Health England. We do apologise for any inconvenience caused by the changes we have made.


 Surgery opening hours:


The Reception telephone lines will be open from 8am-1pm and 2pm-6:30pm Monday to Friday and the Reception team will be available to answer any queries during this time. The main door of the Surgery is no longer open but you will be able to collect paper prescriptions, other paperwork or hand in samples which have been requested, by ringing the doorbell at the side door. Please note that the Reception team are unable to answer queries at the side door.


 Prescriptions:


Due to the current government advice, we would like to encourage patients to sign up to order their repeat prescriptions online via Patient Access. If you are able to do this please contact the Surgery and ask to speak to Jennie. If you do not have access to a computer or need to request items that are not on repeat prescription, please write your name, date of birth and the names and strengths of the medication you need and post this through the letter box in the main Surgery door.


We would also like to take this opportunity to encourage patients to nominate a Pharmacy of their choice so that their prescription can be sent through electronically to the Pharmacy once the GP has approved it. In order to set this up please contact the Pharmacy of your choice. For more information regarding this please follow the link: https://www.nhs.uk/using-the-nhs/nhs-services/pharmacies/electronic-prescription-service/


 Appointments:


In line with government advice any patient requesting an appointment will be triaged over the telephone by a Doctor or Nurse in the first instance. If you do require a face to face review the Doctor or Nurse will organise this with you directly.


Blood tests:

 


We intend to continue INR testing along with other essential blood tests, such as those required for drug monitoring. These will be booked by either a Doctor or Nurse. Some warfarin patients will be changed to an alternative treatment for their safety but this will be discussed with each individual patient at an appropriate time.


 Annual check-ups :


We are currently postponing all routine face to face check ups for conditions like Diabetes, Asthma, COPD and Cardiac. However, our Nurses will try and review patients over the telephone where possible.


 Smear tests, Contraception reviews and HRT:


Please put in a request for contraceptive/HRT medication either online or posting the request through the letter box at the Surgery. In most cases, we will issue repeats without face to face consultations to keep you going until after the pandemic. We have suspended coil fitting and removal clinics, implants and smear appointments. We may switch depo provera injections to an alternative method but a Doctor will discuss this with each individual.


 Vitamin B12:


If you have been having regular B12 injections for some while, your body will have several years supply of Vitamin B12 stored, so it will be completely safe to delay your next injection for a few months. Also, most people on B12 injections can absorb enough by mouth in tablet form and B12 tablets can be bought over the counter.


 Dressings:


We are trying to keep these going but will be aiming to teach as many people as possible to dress their own wounds in case they have to self-isolate or we do not have nurses available. Our Nurses will discuss ongoing wound care with each individual.


 We would like to thank you for your cooperation and support during this time.